Made-to-Order and Bespoke Products

Products that are made to order or bespoke are non-cancellable and non-returnable. This does not affect your statutory rights if goods are faulty.

Cancellation Rights (Online & Phone Orders)

You have a statutory right to cancel an order placed online or by phone within 14 days of receiving your goods.

For orders delivered in multiple parts, the 14-day cancellation period begins on the day you receive the final item.

To cancel your order, you must notify us within this period:

Phone: 01794 388205
Email: info@barkerandgeary.co.uk

Once you have notified us of cancellation, you have a further 14 days to return the goods at your own expense.

Cancellation rights do not apply to made-to-order or bespoke items.

Refunds Following Cancellation

Once we receive the returned goods and they have been checked, we will issue your refund within 14 days.

Refunds include the basic (standard) delivery charge. Return postage costs are non-refundable.

Goods must be returned in the same condition as received. We reserve the right to make a deduction from the refund if the goods have been handled beyond what is necessary to inspect them or if their value has been reduced.

Returning Unwanted Goods (Non-Custom Items)

Unwanted non-custom goods may be returned within 14 days of receipt, provided they are unused, in original packaging, and suitable for resale.

Return postage is the customer’s responsibility. Refunds will be processed within 14 days of receipt of returned goods.

If goods are damaged or reduced in value while in your care, a deduction may be made from the refund.

Returning Faulty Goods

If your goods arrive faulty or damaged, you must contact us immediately upon delivery, and no later than 7 days after receipt.

Faults must be reported before the item is used.

Refunds or exchanges will be offered where the fault was present prior to delivery.

We cannot accept returns for items purchased “as seen” or where damage has been caused by misuse, incorrect handling, or attempted repair.

Once a fault has been reported, goods must be returned within 7 days.

Refunds will be processed within 14 days of receipt.

This does not affect your statutory rights under the Consumer Rights Act 2015.

Exchange or Collection for Faulty Goods

If you would like to arrange an exchange or collection for faulty goods, please contact us before returning the items.

Phone: 01794 388205
Email: info@barkerandgeary.co.uk

Return Address

Barker & Geary Ltd
Romsey Road
Kings Somborne
Hampshire
SO20 6PW